All successful orders will be dispatched within 2 business days of receiving your order.

Australian Standard Shipping (2 – 5 days)
from dispatch $10 to $18

If Australian Express Shipping (1 – 2 days) is required, please email us at and we can make this happen

International standard shipping (3 – 12 days) from dispatch $23 to $40

Australian orders are dispatched via Australia Post using their Parcel Post and Express Post services. Please consider the shipping address you provide as you may need to sign for your package. If you require further information on shipping please contact us at


Exchanges are available on all products excluding sale items
within 7 days of purchase.

Credit Notes are available on all products including sale items
within 7 days of purchase.

Refunds are available on all products excluding sale items
within 7 days of purchase

Please contact us at in regards to any returns. Return shipping costs are the responsibility of the customer, and shipping costs will not be refunded. Please note that PICO is not responsible for any returned items lost in transit. We advise shipping using tracking and insurance.

Returns are to be delivered to
4B Mountjoy Pde Lorne, VIC 3232 Australia

Upon receipt of your returned item/s, they will be checked over prior to receiving approval for a refund or exchange. PICO reserves the right to deny a refund if the goods are not returned in their original condition. Once approved your return will be processed within 3-5 days of receiving the item/s. If you require further information on returns please contact us at


PICO respects your privacy on the internet and your privacy is of the upmost importance to us. By visiting this website you are accepting and consenting to the practises described in this privacy policy.

When you subscribe to PICO’s email subscription this information is used to assist us in keeping you informed with relevant consumer information that we believe may interest you. You can unsubscribe from our mailing list at any time.

The personal information we receive from you when processing an order, is kept private, and is only shared with third parties that are involved in processing your order ie. postal and courier companies or merchant payment gateways. PICO ensures that information you share with us is managed in accordance with relevant Australian privacy laws. If you have any questions about these practises please contact


We accept all major credit cards for online purchases.

Once your order has been processed you will receive immediate confirmation via email. We attempt to provide accurate imagery and descriptions of all our products, however colours may vary slightly depending on computer monitor resolutions.